Customer Service

If you no longer wish to receive emails from Jo Malone London Online*, you may unsubscribe in the following ways:

• · Unsubscribe Link - you may click on the link provided on the monthly newsletter to be removed from the mailing list
• · Email Request - you may send an email to cs-hk@jomalone.com requesting removal
• · Phone Request - you may call 3102 1611 and request that your name be removed from the email list.

*Please note that unsubscribing will not affect order and shipment confirmations or other transactional notices for orders placed.

I'm not receiving my email newsletter; or My Internet Service Provider filters unwanted email and spam. Could these filters block email that I wish to receive?

Yes, they may. Spam filters can restrict wanted email as well as unwanted email. If your Internet Service Provider (ISP) or email client filters or blocks email, it may be affecting email you wish to receive. If you believe this is happening, please consult the help section of your email program or contact your ISP directly to see how to relax or remove the settings that filter or block email. You can also add our email address (cs-hk@jomalone.com) to your address book. This will ensure that all future correspondence regarding your Jo Malone London Online order will be accepted. If you have further questions, please contact us at 3102 1611.