Orders are processed and shipped on business days only (Monday through Friday, excluding Holidays).
Orders placed on Holidays or Weekend Days will be processed the following business day.
Orders with Standard Service are processed within 1 - 2 business days.
We're sorry. We are currently unable to accept orders that are shipped to destinations outside Hong Kong, SAR of China and Macau, SAR of China. To find Jo Malone London products near you, please visit our INTERNATIONAL STORE LOCATOR.
You can check your order status after loggin in to MY ACCOUNT.
To track your order via the courrier's website, click on the tracking number next to the order to view the delivery status of your order.
*Please note: Some courriers may not have tracking information available for up to 1 business day after the order is shipped.
If you would like to cancel an online order after it has been placed, please contact us by email email@example.com We will do our best to accommodate your request. Once an order is processing, we regret that it cannot be changed or cancelled.
Occasionally, orders or parts of an order are cancelled for various reasons. Some reasons are:
- Item(s) are not available
- Difficulty in processing payment information
- Cannot ship to the address provided
- A duplicate order was placed
- By customer request
- Purchase limits have been exceeded
If your order is cancelled, you will receive an email notice to advise you of the cancellation. You will not be billed for any cancelled items. If you have questions about a cancelled order, please contact our Customer Service at 3102 1611 or via email.
We must limit orders to 8 of any single item, with a maximum purchase of 14 items per order. In addition, we must also limit orders to no more than three (3) orders per customer per day. If you have any questions, please contact us and we will be happy to assist.
We accept the following payment methods:
All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.
At jomalone.com.hk, we understand how important security is to you. When you place an order at jomalone.com.hk, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. We have used government approved encryption software. To find out more about SSL encryption software go to:
In order for encryption to take place, your browser must have the SSL protocol. The browsers that have this software are the following:
Exclusive offers are updated frequently on our online site. Once your purchase meets a certain criteria, you may apply discount codes to get free gifts. To use a discount code, you may enter the code on the right of Shopping Bag page or Checkout page. Enter the code in the box and click ‘APPLY CODE’. Note that some promotions are not applicable to gift set purchases. Should you have any inquiries, please contact our customer service via firstname.lastname@example.org or at 3102 1611 (Monday to Friday 9am-6pm).
If the tracking information for your package confirms delivery and you cannot locate the delivered package:
1. Check with neighbors and family members
2. Look around the delivery location
3. Contact our Customer Service 3102 1611 or via email@example.com